1. Scope of application:

Scope of application: all provinces and cities nationwide.

2. Delivery time

– Orders after being received and processed will be delivered within 24 hours or according to the contract schedule.

– For customers in remote provinces, after receiving the order, the expected delivery time is from 3 - 5 days. However, depending on the status of the goods, weather conditions, etc., the date of receipt of goods will change.

- Delivery time is calculated from the time the order is completed with the consultant until the goods are received.

In case of delay in delivery or the product is not sold for more than 10 days, the customer can cancel the order without incurring any costs.

3. Delivery method:

- For customers from far away provinces: Use delivery service.

- For customers in the city/suburbs: Use delivery service.

* Determining the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process:

- The shipping unit is responsible for providing goods documents during the delivery process.

- Hagoo.com.vn is responsible for providing complete and accurate documents related to the goods to the logistics service provider and the recipient.

- All orders are packaged ready before shipping, sealed by hagoo.com.vn

- The shipping unit will only be responsible for transporting goods according to the principle of "Original packaging", providing documents such as delivery notes containing information such as:

Recipient information (Including: Recipient name, phone number and address, name of goods).

- The shipping unit has the right and responsibility to provide invoices to state management agencies upon request

- On the packaging of all orders there is information: Recipient name, phone number and address.

- To ensure the safety of the goods hagoo.com.vn will send a Delivery Note valid sales of the product in the parcel (if any), after the customer confirms, HAGOO will issue an electronic invoice and send it to the customer's provided email. - Financial invoice or sales receipt is the basis to support the complaint handling process such as: determining the market value of the goods, ensuring the valid circulation of goods, etc. .. .

4. Goods inspection policy:

When receiving the goods, you have the right to ask the delivery staff to open the goods for inspection before receiving the goods.

In case the order is placed but the seller delivers the wrong product, you have the right to return the goods and not pay.

In case you have paid in advance but the order is incorrect, you can request a refund or redeliver the new order as ordered.

In case you request a refund or change the order, please contact us via Email: hagoomarketing@gmail.com or phone number 096.88.777.43, we are committed to resolving all your requests.