Payment upon delivery
Account holder: SAHAX Joint Stock Company – Military Commercial Joint Stock Bank – Account number: 6787876688
• Payment details: Purchase phone number + order code.
• After receiving the transfer, we will call the customer to confirm within 12 hours at the latest.
With the aim of helping customers make quick, convenient, and secure payments when shopping online, Format officially adopts online payment methods through the ONEPAY gateway.
If you're still wondering how ONEPAY payment works, check out Format's guide below to understand this payment method!
Steps for making online payments via the VNPAY payment gateway:
Step 1: Add the product to your shopping cart and select "PLACE ORDER".
Step 2: Enter your personal information, delivery address, discount code (if any), choose one of the two payment methods OnePay Card International or OnePay Card Domestic , and select "PLACE ORDER".
Option 1: Payment via OnePay Card International
- Choose the type of card you want to use for payment.
Please enter your card information as requested and select "Confirm Payment".
- An OTP (One-Time Password) has been sent to your registered phone number. Please enter the OTP to complete the transaction.
When completing the payment steps, please wait 2-3 seconds and do not close or exit your browser or app prematurely until you receive the final notification.
Option 2: OnePay Card Domestic Payment
- Choose the type of card you want to use for payment.
Please enter your card information as requested and select "Confirm Payment".
- An OTP (One-Time Password) has been sent to your registered phone number. Please enter the OTP to complete the transaction.
When completing the payment steps, please wait 2-3 seconds and do not close or exit your browser or app prematurely until you receive the final notification.
HAGOO DESIGN FASHION
▪️ Hotline for placing orders/resolving order-related issues: 1900.9221
▪️ Hotline for feedback on quality and service: 1900.9221
Facility 2: No. 5, Lane 104, Le Trong Tan, Thanh Xuan, Hanoi
Hotline: 0983 966 065Store: 131 Cau Giay Street, Cau Giay Ward, Hanoi
Hotline: 0983.918.411
Store: 236 Nguyen Van Cu Street, Vinh City, Nghe An Province
Hotline: 0981.305.445
ABOUT HAGOO
"𝐓𝐈𝐌𝐄𝐋𝐄𝐒𝐒 𝐒𝐓𝐘𝐋𝐄, 𝐓𝐈𝐌𝐄𝐋𝐄𝐒𝐒 𝐋𝐈𝐅𝐄"
CUSTOMER SUPPORT
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WISHLIST
Hagoo is offering free shipping on orders with
more than 2 items in your order
*Orders that do not qualify for Hagoo free shipping may apply a flat fee of 30,000 VND/order. Please place your order and fill in your address information in the Payment section to update the exact shipping cost of your order.
You can pay the delivery person without incurring any cash-on-delivery (COD) fees.
Summary of COD delivery policy:
1. Hagoo allows customers to inspect the goods before payment, but they are not allowed to try on the clothes.
2. Hagoo will not process COD orders if you have another COD order that you haven't received yet.
③ The delivery person (postal worker) is not an employee of Hagoo. Please contact Hagoo via the hotline number on the package for assistance with other issues.
4. The product matches the image and description, but if you are not satisfied or for any other reason refuse to accept the delivery, please help Hagoo by paying 30,000 VND for the return shipping fee to the delivery person, as the actual shipping cost for both outbound and return shipments is significantly more than 30,000 VND. We appreciate your understanding!